{"id":6378,"date":"2022-11-23T22:15:14","date_gmt":"2022-11-23T22:15:14","guid":{"rendered":"https:\/\/essentials.pixfort.com\/knowledge-base\/?p=6378"},"modified":"2024-01-11T17:20:52","modified_gmt":"2024-01-11T17:20:52","slug":"how-to-renew-item-support","status":"publish","type":"post","link":"https:\/\/essentials.pixfort.com\/knowledge-base\/how-to-renew-item-support\/","title":{"rendered":"How to renew item support"},"content":{"rendered":"\n<h5 class=\"wp-block-heading\"><strong>What&#8217;s Item Support<\/strong><\/h5>\n\n\n\n<p>Each\u00a0<a href=\"https:\/\/themeforest.net\/licenses\/standard\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Themeforest License<\/strong><\/a> comes with\u00a06 months\u00a0of support period (or\u00a012 months\u00a0if you purchased a support extension) from the date of purchase.<\/p>\n\n\n\n<p>Having support for your purchased item means that the author will be available to you, the buyer, to iron-out potential issues related to the item while using it (In short, you will be able to contact the author to request support and send your questions related to using the item).<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Item Support: Explainer Video\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/NJ5qm2FnSX4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>For detailed information about what&#8217;s included in the item support you can check this dedicated page on Themeforest website:<br><strong><a href=\"https:\/\/themeforest.net\/page\/item_support_policy\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/themeforest.net\/page\/item_support_policy<\/a><\/strong><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>How to renew Item Support<\/strong><\/h5>\n\n\n\n<p>If your support period has expired you will noticed a red banner message in your <strong><a href=\"https:\/\/hub.pixfort.com\/dashboard\" target=\"_blank\" rel=\"noreferrer noopener\">pixfort hub account<\/a><\/strong> asking to renew your support period, for example:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large rounded-10 shadow-sm\"><img decoding=\"async\" width=\"1024\" height=\"404\" src=\"https:\/\/essentials.pixfort.com\/knowledge-base\/wp-content\/uploads\/sites\/33\/2022\/11\/pixfort-hub-support-expired-message-1024x404.png\" alt=\"\" class=\"wp-image-6412\" srcset=\"https:\/\/essentials.pixfort.com\/knowledge-base\/wp-content\/uploads\/sites\/33\/2022\/11\/pixfort-hub-support-expired-message-1024x404.png 1024w, https:\/\/essentials.pixfort.com\/knowledge-base\/wp-content\/uploads\/sites\/33\/2022\/11\/pixfort-hub-support-expired-message-300x118.png 300w, https:\/\/essentials.pixfort.com\/knowledge-base\/wp-content\/uploads\/sites\/33\/2022\/11\/pixfort-hub-support-expired-message-768x303.png 768w, https:\/\/essentials.pixfort.com\/knowledge-base\/wp-content\/uploads\/sites\/33\/2022\/11\/pixfort-hub-support-expired-message.png 1350w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>You can renew support period by clicking on the <strong>&#8220;Renew support period&#8221;<\/strong> button which will redirect you to the <strong><a href=\"https:\/\/themeforest.net\/item\/essentials-multipurpose-wordpress-theme\/27889640\" target=\"_blank\" rel=\"noreferrer noopener\">item page<\/a><\/strong> on themeforest where you can renew the support, for example:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large rounded-10 shadow-sm\"><img decoding=\"async\" width=\"1024\" height=\"495\" src=\"https:\/\/essentials.pixfort.com\/knowledge-base\/wp-content\/uploads\/sites\/33\/2022\/11\/renew-support-themeforest-1024x495.png\" alt=\"\" class=\"wp-image-6381\" srcset=\"https:\/\/essentials.pixfort.com\/knowledge-base\/wp-content\/uploads\/sites\/33\/2022\/11\/renew-support-themeforest-1024x495.png 1024w, https:\/\/essentials.pixfort.com\/knowledge-base\/wp-content\/uploads\/sites\/33\/2022\/11\/renew-support-themeforest-300x145.png 300w, https:\/\/essentials.pixfort.com\/knowledge-base\/wp-content\/uploads\/sites\/33\/2022\/11\/renew-support-themeforest-768x371.png 768w, https:\/\/essentials.pixfort.com\/knowledge-base\/wp-content\/uploads\/sites\/33\/2022\/11\/renew-support-themeforest.png 1394w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Note:<\/strong> when renewing the support period there&#8217;s no need to purchase a new license.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Why to renew Item Support?<\/strong><\/h5>\n\n\n\n<p>Please note that renewing the&nbsp;<a href=\"https:\/\/help.market.envato.com\/hc\/en-us\/articles\/208191263-What-is-Item-Support-\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>item support<\/strong><\/a>&nbsp;allows the authors to continue providing support for customers, also, per Envato Market support policy <strong>it&#8217;s not possible for authors to provide support without having a valid support period<\/strong>, for more information you can check this article from Envato Market Help Center:<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/help.market.envato.com\/hc\/en-us\/articles\/207886473-Extending-and-Renewing-Item-Support\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/help.market.envato.com\/hc\/en-us\/articles\/207886473-Extending-and-Renewing-Item-Support<\/a><\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Therefore, before sending support messages please make sure to renew your Item Support if it has expired, this allows us to continue providing a quality support for all our customers.<\/p>\n\n\n\n<p>Thank you for your understanding!<\/p>\n","protected":false},"excerpt":{"rendered":"What&#8217;s Item Support Each\u00a0Themeforest License comes with\u00a06 months\u00a0of support period (or\u00a012 months\u00a0if you purchased a support extension) from the date of purchase. Having support for your purchased item means that the author will be available to you, the buyer, to&#8230;","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97],"tags":[401,400,399,402],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to renew item support - Essentials Knowledge base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/essentials.pixfort.com\/knowledge-base\/how-to-renew-item-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to renew item support - Essentials Knowledge base\" \/>\n<meta property=\"og:description\" content=\"What&#8217;s Item Support Each\u00a0Themeforest License comes with\u00a06 months\u00a0of support period (or\u00a012 months\u00a0if you purchased a support extension) from the date of purchase. 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